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KOLYO PETROV

Senior Business Analyst / Product Owner

Sofia, Bulgaria | +359 889 501 721 | kolyo.petrov.bg@gmail.com | linkedin.com/in/kmpetrovmp

Professional Summary

Business-technical professional with 13+ years of experience bridging business stakeholders and technical teams to deliver complex solutions for Fortune 500 clients. Proven expertise in translating high-level business requirements into actionable specifications, authoring Statements of Work, and overseeing product platform development (an 18,000+ user platform at 10EQS) in collaboration with external IT providers. Agile-certified (University of Minnesota) with hands-on Scrum experience, strong analytical skills, and a track record of delivering data-driven process transformation across consulting, technology, and vehicle transportation industries.

Top Skills

Business Analysis · Agile Methodologies (Scrum) · Requirements Authoring · Stakeholder Management · Process Optimization · Data Analysis

Key Competencies

  • Business Analysis & Requirements: Statement of Work authoring, functional specifications, use cases, workflow design, stakeholder interviews, UAT coordination, QA oversight
  • Agile Product Delivery: Scrum, backlog management, sprint planning, release coordination, cross-functional team leadership
  • Tools & Platforms: Jira, Confluence, Asana, Trello, Salesforce (+ Administration), HubSpot, Dynamics 365, ServiceNow, SharePoint, WordPress, Knack, Python, Microsoft Excel (LinkedIn-assessed), Microsoft 365, Google Workspace
  • Domain Expertise: Vehicle transportation & logistics, professional services, management consulting, IT/security benchmarking
  • Emerging Tech: AI-assisted workflow automation, process digitization

Certifications

  • Agile Software Development — University of Minnesota, Feb 2023 (Credential ID: U72FSN8R8N4V)
  • Agile Project Leadership — LinkedIn Learning, Feb 2023
  • Agile Instructional Design — LinkedIn Learning, Mar 2023
  • Microsoft Excel — LinkedIn Skill Assessment (passed)
  • Agile Methodologies — LinkedIn Skill Assessment (passed)

Languages

English (Native) · Bulgarian (Native) · German (Professional Working) · Russian (Basic)

Professional Experience

Head of Linehaul

Baton Transport A/S | Nov 2024 – Apr 2026 | Sofia, Bulgaria

Led a 40+ person department across two international offices in the vehicle transportation sector, transforming legacy operations into a structured, KPI-driven organization.

  • Translated C-level business objectives into operational frameworks, process specifications, and measurable KPIs
  • Introduced digital systems for data collection, validation, and reporting, enabling a data-driven decision culture
  • Built cross-functional collaboration across fleet, driver, sales, scheduling, and linehaul design teams
  • Established scalable 24/7 operational model with seamless handovers, ensuring uninterrupted client service
  • Recruited, restructured, and developed high-performing teams with clear accountability

Service Delivery Manager

Telelink Business Services | Mar – May 2024 | Sofia, Bulgaria

Interim engagement managing technology service delivery.

  • Coordinated cross-functional technical teams to ensure service quality standards for enterprise clients
  • Identified service delivery process improvements and client relationship optimizations

Operations Director, Client Delivery Europe

10EQS | Jan 2017 – Feb 2024 | Sofia, Bulgaria / New York, US

Led global delivery operations for a management consulting firm serving Fortune 500 clients.

  • Partnered with client stakeholders to scope engagements, author Statements of Work, and translate complex business needs into detailed functional requirements and project plans
  • Supervised the external IT provider managing the company's online platform (18,000+ users), acting as product-side counterpart for feature prioritization, quality assurance, and release coordination
  • Managed international virtual teams of senior consultants (ex-McKinsey, ex-BCG, ex-Big 4, ex-Accenture), bridging business and technical stakeholders across global projects
  • Monitored deliverable quality against client requirements and company standards; coordinated acceptance with client stakeholders
  • Established and led 10EQS shared service center in Sofia from inception, overseeing legal, HR, IT, accounting, and vendor partnerships
  • Drove company-wide process optimization programs with direct measurable financial impact

Manager, Delivery & Expert Community

10EQS | Mar 2014 – Dec 2016 | Lugano, Switzerland (Remote)

  • Worked continuously with the IT development team to build and enhance the company's digital platform — defining functional requirements, testing new features, and prioritizing improvements across project management, scheduling, billing, and database search modules
  • Designed and operationalized a 24–48 hour research project delivery model leveraging 10EQS' global expert network
  • Collected user feedback to inform product iteration and feature prioritization

Business Analyst / Coordinator, Delivery & Recruitment

10EQS | Oct 2012 – Mar 2014 | Lugano, Switzerland

  • Conducted market research and analysis for consulting projects, working directly with senior consultants (ex-McKinsey, ex-BCG)
  • Prepared project milestones and final deliverables; managed data validation and analyst reward allocation
  • Provided Customer and Back-office Support for the 18,000+ user company platform, feeding user feedback into product improvements

Selected Projects

IT Logistics & Trade Compliance Benchmarking — Pakistan (2015) Researched and advised on optimal shipment and delivery routes, order fulfilment processes, trade compliance governance, and grey market leakage management.

Retail Information Security Benchmarking (2014) Market research study on IT Security governance across major retail corporations, collaborating with expert network on data collection and analysis.

Education

Master's in Management — Otto-von-Guericke University Magdeburg (2010–2012) Thesis: "Overcoming the Team Problem through Crowdsourcing"

Bachelor's in Management and Economics — Otto-von-Guericke University Magdeburg (2007–2010) Thesis: "Team Sharing and Team Production – Theoretical Results and Experimental Evidence"

Board Positions

Executive Board Member — Botev Plovdiv Football Club Association (2021 – Present)

Let's Connect

The bullets above are the headlines — but behind each one there are measurable outcomes, concrete delivery stories, and context I'd be glad to walk you through. If you'd like to understand the depth of the Fortune 500 engagements, the platform stewardship at 10EQS, or the transformation currently underway at Baton, I'd welcome a conversation on how I can add value to your team.

📞 +359 889 501 721 | 📧 kolyo.petrov.bg@gmail.com