KOLYO PETROV

Head of Linehaul

Baton Transport A/S · Nov 2024 – Apr 2026 · Sofia, Bulgaria

Led a 40+ person department across two international offices in the vehicle transportation sector, transforming legacy operations into a structured, KPI-driven organization.

• Translated C-level business objectives into operational frameworks, process specifications, and measurable KPIs.
• Introduced digital systems for data collection, validation, and reporting, enabling a data-driven decision culture.
• Built cross-functional collaboration across fleet, driver, sales, scheduling, and linehaul design teams.
• Established a scalable 24/7 operational model with seamless handovers, ensuring uninterrupted client service.
• Recruited, restructured, and developed high-performing teams with clear accountability.

Service Delivery Manager

Telelink Business Services · Mar – May 2024 · Sofia, Bulgaria

Interim engagement managing technology service delivery.

• Coordinated cross-functional technical teams to ensure service quality standards for enterprise clients.
• Identified service delivery process improvements and client relationship optimizations.

Operations Director, Client Delivery Europe

10EQS · Jan 2017 – Feb 2024 · Sofia, Bulgaria / New York, US

Led global delivery operations for a management consulting firm serving Fortune 500 clients.

• Partnered with client stakeholders to scope engagements, author Statements of Work, and translate complex business needs into detailed functional requirements and project plans.
• Supervised the external IT provider managing the company's online platform (18,000+ users), acting as product-side counterpart for feature prioritization, quality assurance, and release coordination.
• Managed international virtual teams of senior consultants (ex-McKinsey, ex-BCG, ex-Big 4, ex-Accenture), bridging business and technical stakeholders across global projects.
• Monitored deliverable quality against client requirements and company standards; coordinated acceptance with client stakeholders.
• Established and led the 10EQS shared service center in Sofia from inception, overseeing legal, HR, IT, accounting, and vendor partnerships.
• Drove company-wide process optimization programs with direct measurable financial impact.

Manager, Delivery & Expert Community

10EQS · Mar 2014 – Dec 2016 · Lugano, Switzerland (Remote)

• Worked continuously with the IT development team to build and enhance the company's digital platform — defining functional requirements, testing new features, and prioritizing improvements across project management, scheduling, billing, and database search modules.
• Designed and operationalized a 24–48 hour research project delivery model leveraging 10EQS' global expert network.
• Collected user feedback to inform product iteration and feature prioritization.

Business Analyst / Coordinator, Delivery & Recruitment

10EQS · Oct 2012 – Mar 2014 · Lugano, Switzerland

• Conducted market research and analysis for consulting projects, working directly with senior consultants (ex-McKinsey, ex-BCG).
• Prepared project milestones and final deliverables; managed data validation and analyst reward allocation.
• Provided Customer and Back-office Support for the 18,000+ user company platform, feeding user feedback into product improvements.